You will find a list of feelings and needs.

I think they don’t. When you are driving, what is your first reaction when a fellow driver makes a mistake or do something unexpected? Do you tend to be compassionate or are you, let’s say, aggressive?

There is a big difference between empathy and sympathy. With sympathy, my emotions and the other person’s are mixed. I cannot help her because I “go down” with her. With empathy, I am conscious of my needs and feelings, and I can help her find what her feelings and needs are...

This is a very quick introduction to NVC keywords. The OFNR process is included, if you don't know it, check it out!

The Jackal is the nicest person in the world but he doesn’t know how to express it. His own judgments stop him from saying he is grateful. Sometimes, he thinks saying to someone he loves her or he appreciates what she did, poses a threat. For example, judgments like “she’s going to have power over me” can appear. But when he puts his giraffe’s heart on and express gratitude towards someone else, more often than not the relationship is strengthened.

As I am writing this article, I am very disappointed. I was supposed to meet a friend I had not seen for several months and she just canceled our meeting. To make things worse, I received the message just when I arrived at the meeting point. Disappointment comes along with his friends anger, frustration and exasperation. Obviously, my jackal is kicking in. “Really, she could have told me earlier. It is the second time she cancels on me. Does she really want to meet or not?”